Terms of Service

iqava provides a configurable ERP/CRM platform for the insurance value chain (including underwriting, claims, reinsurance, finance, reconciliation, CRM, a marketplace and related modules), offered as cloud SaaS and, for some editions, for self-hosting. The Service evolves over time; we may add, change or remove features, and we may offer some features as previews or "beta" on an as-is basis.

You must provide accurate information and keep it current. You are responsible for safeguarding credentials and for all activity under your account, and you must notify us promptly of any unauthorized use. Administrators control their organization's users, roles and access; you are responsible for the acts and omissions of your users. You must be of legal age to form a binding contract.

You agree not to, and not to permit anyone to:

• misuse the Service, probe or breach security or authentication, or disrupt its integrity or performance;
• access the Service to build a competing product, or scrape, resell or sublicense it except as permitted;
• upload unlawful, infringing, malicious or harmful content, or violate the rights or privacy of others;
• reverse engineer or attempt to derive source code except to the extent the law permits;
• use the Service to send spam, or in violation of applicable laws, sanctions or regulatory requirements.

We may suspend access where necessary to protect the Service, other customers, or to comply with law.

As between the parties, you retain all rights to the data you and your users submit ("Customer Data"). You grant us a worldwide, non-exclusive licence to host, process and transmit Customer Data solely to provide, secure and support the Service and as instructed by you. You are responsible for the accuracy and legality of Customer Data and for having the necessary rights and consents to provide it to us. Our processing of personal data within Customer Data is governed by our Privacy Policy and, where applicable, a Data Processing Agreement.

We and our licensors retain all rights, title and interest in the Service, including the software, platform, documentation and trademarks. No rights are granted except as expressly stated. If you provide feedback or suggestions, you grant us a perpetual, royalty-free licence to use them to improve the Service without obligation to you.

The Service can connect to third-party services you choose (e.g. Microsoft Entra/Graph, Google Workspace, email and storage providers). Your use of those services is governed by their terms, and we are not responsible for them. You are responsible for obtaining the rights and administrator authorizations needed to connect them (for example, granting admin consent for directory sync).

Paid plans are billed per your order or agreement. Unless stated otherwise, fees are exclusive of taxes, non-refundable except where required by law, and due on the agreed schedule. We may change pricing on renewal with reasonable prior notice. Late amounts may accrue interest and we may suspend the Service for non-payment after notice.

Free trials and beta or preview features are provided "as is", may be changed or withdrawn at any time, and are excluded from any service-level or support commitments.

Each party will protect the other's confidential information with reasonable care and use it only to perform under these Terms, except where disclosure is required by law.

We will provide the Service with reasonable skill and care. Except as expressly stated, and to the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied or statutory, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Each party's total aggregate liability arising out of or related to these Terms is limited to the amounts you paid for the Service in the twelve (12) months before the event giving rise to the claim (or, where no fees were paid, a nominal amount). Nothing in these Terms excludes liability that cannot be excluded by law.

You will defend and indemnify iqava against third-party claims arising from your Customer Data or your use of the Service in breach of these Terms or applicable law, except to the extent caused by iqava.

These Terms apply while you use the Service. Either party may terminate as set out in your order or for material breach not cured within a reasonable period. We may suspend access to address security, legal or non-payment issues. On termination, your right to use the Service ends; you may export Customer Data for a reasonable period, after which we may delete it in the ordinary course.

These Terms are governed by the laws specified in your order or, absent that, the laws applicable to iqava's principal place of business, without regard to conflict-of-laws rules. The parties submit to the courts of that jurisdiction, subject to any mandatory consumer protections that apply to you.

We may update these Terms; material changes will be reflected by the date above and, where appropriate, notified to you. Continued use of the Service after changes take effect constitutes acceptance.

If any provision is unenforceable, the rest remains in effect. Neither party is liable for delays caused by events beyond its reasonable control (force majeure). You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger or sale. These Terms, together with any order and referenced policies, are the entire agreement between the parties on this subject.

Questions about these Terms? [email protected] or contact us.